At SunLuv, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, we offer a hassle-free return and refund policy. Please read the details below:
Returns
Eligibility:
Items must be returned within 30 days of the delivery date.
Items must be unused, in their original condition, and with all original packaging, tags, and accessories.
Non-Returnable Items:
Return Process:
Request a Return:
Email our customer service team at mysunluvvip@gmail.com with your order number, the item(s) you wish to return, and the reason for the return.
You will receive a return authorization and further instructions within 48 hours.
Pack and Ship:
Securely pack the item(s) in their original packaging.
Include a copy of the original invoice or receipt.
Ship the return package to the address provided in the return authorization email. We recommend using a trackable shipping service.
Return Confirmation:
Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
You will receive an email notification confirming the status of your return.
Refunds
Eligibility:
Refund Process:
Partial Refunds:
Exchanges
Exchanges:
If you need to exchange an item for a different size, color, or style, please contact us at mysunluvvip@gmail.com. We will provide instructions for the exchange process.
Exchanges are subject to product availability.
Shipping Costs
Return Shipping Costs:
Damaged or Defective Items
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at mysunluvvip@gmail.com with photos of the damage or defect.
We will arrange for a replacement or a full refund, including original and return shipping costs.
Contact Us
If you have any questions or need further assistance with your return or refund, please contact our customer service team at mysunluvvip@gmail.com. We are here to help!
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